How We Work

At Marl, we believe that customer satisfaction begins with the land and the worker: the land from which the grower creates fine brands and the worker who makes the luxury products that are key to our way of doing business.

We believe that integrity, trustworthiness and honesty are integral to who we are as a company, and so, we insist that at every stage of what we do, Fresh product works in partnership with our suppliers,. We insist on ‘Fair Trade’ principles and ethical business practices that support even the smallest grower.

It is this passion for getting things right and our refusal to compromise on quality that have established our reputation for nearly four decades.

The MARL CO Six Steps to Satisfaction

Enquiries

Contact us, and one of our highly-trained customer service representatives will meet with you to discuss your particular needs, either on your works time or in a manner most convenient to you.

Account Managers

Our customer service representatives work hand-in-hand with an account manager who oversees your account. They ensure every specification you require is met—whether you require particular products from a particular location, or whether you need a small order or multiple containers; one item, or the more than two hundred we offer. We thrive on receiving your feedback, and so we are always happy to hear how we can make our service better for you in the future.

The Ordering System

Once we receive your confirmed order, it is immediately tracked on our comprehensive order logging system. What this means in practice is that our operations and logistics teams instantly prepare to ship your order.

Quality

With our strict attention to quality assurance, our produce arrives fresh and in perfect quality. And, after a final rigorous assessment by our quality control professionals, we dispatch it to you shortly afterwards.

Shipping

There is always someone available who is responsible for your account, should you need to call or email. We ship on time.

Post-Shipping

Once you have received your order, your account manager will follow up and address any outstanding issues or queries you might have, and deal promptly with them so you do not have to face any inconvenience. If you require advice or help we will be only too happy to assist you.

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